Shipping Policy
Shipping Policy
1. Order Processing
- Order Confirmation: Once you place an order, you will receive an order confirmation email. This email will include your order number and a summary of your purchase.
- Processing Time: Most orders are processed within 1 business day, usually sooner.
2. Shipping Methods
- Shipping Carriers: We typically ship with UPS and USPS.
- Shipping Rates: Shipping rates are based off of your location and the weight/size of the package.
3. $2.99 Shipping Protection Add On VIEW HERE
- If you purchase this $2.99 shipping protection during check out and your package is lost, stolen, or undelivered, we'll replace it at no extra cost.
- If you're worried, this gives you a little peace of mind!
4. Delivery Times
- Estimated Delivery Times: Estimated delivery times vary depending on the shipping method and destination, ranging from 3-8 days.
- Shipping Delays: Please note that unexpected delays may occur due to weather conditions, holidays, or unforeseen circumstances.
5. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with tracking information.
- Tracking Link: You can track your order's progress by clicking on the tracking link provided in the email. Please allow 24 hours for tracking to begin.
6. Shipping Damages
- Damaged Packages: If your package arrives damaged, please contact us immediately. We will work with you to resolve the issue.
7. Returns & Exchanges
- Return shipping is paid for by the customer and can be started here. Refunds are given once the unused item has been received by us.
8. Contact Us
- If you have any questions about our shipping policy, please contact us at help@projecthomediy.com